How Can We Help You?

No, Kowri is a licensed financial services platform that partners with banks and other financial institutions to bring you services. We are regulated and operate under strict guidelines.

You can download Kowri from the Google Play Store (Android) or Apple App Store (iOS). Visit our Personal page for direct download links.

Kowri charges transparent, low fees for money transfers. Rates vary by destination and payment method. All fees are clearly displayed before you confirm a transaction.

You can transfer money from your Kowri account to any linked bank account, mobile money wallet, or withdraw at ATMs with your Kowri card (if applicable).

Yes! Kowri supports USSD payments that work on any phone, even without internet or a smartphone. Simply dial the USSD code to access our services.

You can perform transactions by speaking to the app in English or local African languages. Simply select the voice option and follow the prompts. This makes Kowri accessible to everyone.

Visit our Business page and complete the registration form. Our team will review your application and contact you within 1 business day to set up your account.

You'll need your business registration certificate, tax identification number, and a valid ID for the business owner/authorized signatory.

Kowri charges competitive transaction fees based on payment method. There's no monthly subscription fee - you only pay when customers pay you. Contact us for detailed pricing.

Funds are typically settled to your linked account within 24-48 hours. You can track all settlements in your merchant dashboard.

Kowri Protect is free insurance coverage for merchants using Kowri. It protects your business assets against fire, floods, theft, and burglary at no additional cost.

No! Your customers can pay using any payment method they have - mobile money, bank card, or bank transfer. The payment link works with all payment methods.

Yes! Kowri uses bank-level security, encryption, and fraud protection. We are licensed and regulated, and your funds are held separately in secure accounts.

Contact us immediately through the app, email, or phone. We have 24/7 fraud monitoring and will investigate any suspicious activity right away.

Enable biometric login (fingerprint or face recognition), use a strong PIN, and never share your login credentials with anyone.

Transfers to other Kowri users are instant. Bank transfers typically take 1-24 hours depending on the bank. Mobile money transfers are usually instant.

Limits vary based on account verification level. You can increase your limits by completing additional verification in the app.

Yes! Set up recurring bill payments in the app and Kowri will automatically pay your bills on schedule. You can pause or modify these anytime.